reservations

FAQS

RESERVATIONS

  • New Reservation
    • How to make a new reservation ?

      Making a reservation on ITC Hotels website is fast and easy. Step 1: Go to www.itchotels.in Step 2:& Read More

      Making a reservation on ITC Hotels website is fast and easy.

      Step 1: Go to www.itchotels.in

      Step 2: Place a query for your preferred destination or a hotel in the widget by the name ‘Reservations’ placed at various pages on the website

      Step 3: Choose the hotel / room type and rate plan as per your requirement

      Step 4: Pay the deposit amount

      Step 5: You would have successfully made a confirmed reservation after due payment is made.

    • How do we receive a confirmation of the booking made?

      You would receive a confirmation of your booking via SMS and your registered email ID. All the detai Read More

      You would receive a confirmation of your booking via SMS and your registered email ID. All the details pertaining to your reservation will be mentioned in the email confirmation while an SMS would just carry the Transaction ID.

    • Should I carry any documents to be verified at the time of check-in ?

      Guests must be 18 years or older with photo identification to reserve a room. As a government m Read More

      Guests must be 18 years or older with photo identification to reserve a room. As a government mandate, guests are expected to present a valid proof of identity at the time of check in.

    • What are the check-in and check-out timings for my hotel ?

      The standard check-in time is after 1400 hours (local time) while check-out time is 12 noon. Bu Read More

      The standard check-in time is after 1400 hours (local time) while check-out time is 12 noon. But this may vary as per the hotel policy. You are advised to mention your check-in and check-out plans in advance while making a reservation so the hotel can confirm on the extra charges (if any).

    • Who do I contact for any queries regarding my reservation?

      Please reach us at 1800-102-2333, 1800-419-6444 or reservations@itchotels.in Read More

      Please reach us at 1800-102-2333, 1800-419-6444 or reservations@itchotels.in

    • What is the maximum occupancy allowed per room ?

      Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’ Read More

      Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room (which is 3). Charges for requesting an extra bed is INR 2000 + applicable taxes

    • How can I make a special / additional request?

      You can enter additional requests & preferences while making your reservation through the sectio Read More

      You can enter additional requests & preferences while making your reservation through the section on Customize your sta. You can also enter these request after making a confirmed reservation; please follow below steps for the same:

      Step 1: Go to Reservations tab on top of the page

      Step 2: Find your reservation by entering your last name, Confirmation number / Transaction ID and check-in date

      Step 3: Go to ‘Modify this booking’ option and add / edit your preferences / additional requests

      Step 4: You would receive an email with your modified reservation details

      Note: Please note that these special requests are subject to availability at the time of check-in and Yes, ITC Hotel will forward your request to your preferred hotel upon receipt. 

    • Is there a limit to the number of rooms I can book in one reservation ?

      You can book up to 4 rooms in ITC Hotel website or Mobile apps in a single reservation.To book more Read More

      You can book up to 4 rooms in ITC Hotel website or Mobile apps in a single reservation.To book more than 4 rooms, either make more than one booking or contact us at reservations@itchotels.in

  • Manage
    • What details can i manage / amend after a reservation is confirmed ?

      Only personal details, preferences and additional / special requests can be amended after making a c Read More

      Only personal details, preferences and additional / special requests can be amended after making a confirmed reservation. You would receive an SMS acknowledging the amendment and also an email reflecting the changes made to your reservation. [Please note that in case of a reservation made when logged-in, name can not be modified / amended]

    • Are we able to amend the stay dates on the website ?

      ITC Hotels website currently does not support modifications in stay dates to room reservations. It i Read More

      ITC Hotels website currently does not support modifications in stay dates to room reservations. It is advised to cancel your existing booking and make a new one. You can also contact us at reservations@itchotels.in for any assistance.

    • How to modify a booking ?

      Step 1: Go to www.itchotels.in and Click on ‘Reservations’ tab Step 2: Go to section on Vi Read More

      Step 1: Go to www.itchotels.in and Click on ‘Reservations’ tab

      Step 2: Go to section on View, Modify and Cancel and Click ‘Manage’

      Step 3: Enter last name, Transaction ID / Confirmation number (as mentioned in email confirmation) and Click ‘Find’

      Step 4: Go to ‘Modify this booking’ option and add / edit your preferences / additional requests

      Step 5: Enter the changes and Click on Submit

      Step 6: You would receive an email with your modified reservation details

      Note: Please note that these special requests are subject to availability at the time of check-in and Yes, ITC Hotel will forward your request to your preferred hotel upon receipt. 

  • Cancellation
    • My plans have changed. How do I cancel my reservation ?

      Go to www.itchotels.in and Click on ‘Reservations’ tab Go to section on View, Modify and Cancel and Read More
      • Go to www.itchotels.in and Click on ‘Reservations’ tab
      • Go to section on View, Modify and Cancel and Click ‘Manage’
      • Enter last name, Transaction ID / Confirmation number (as mentioned in email confirmation) and Click ‘Find’
      • Go to ‘Cancel this booking’ option and enter the captcha after mentioning your reason for cancellation
      • Enter the changes and Click on Submit
      • You would receive an email acknowledging the cancellation and also the refund / cancellation charges as applicable.

       

  • Refund
    • When is the Refund issued ?

      In case of refund due from us, please note that the same will be processed within 10 business days f Read More

      In case of refund due from us, please note that the same will be processed within 10 business days from the date of cancellation.

Loyalty Program

  • Club ITC
    • What is Club ITC?

      Club ITC is a distinctive Loyalty Programme truly personifying fine fashion and fine living. Club IT Read More

      Club ITC is a distinctive Loyalty Programme truly personifying fine fashion and fine living.

      Club ITC’s privileges are manifold – from recognition led benefits to rewards and more. Members can earn Green Points for their stays at ITC Hotels as well as their spends at Wills Lifestyle Stores through a common membership card, facilitating faster accumulation of Green Points and quicker tier upgrades. These points are redeemable for a host of rewards. 

      In keeping with ITC’s corporate social responsibility stance, the program also contributes towards rural development.

       

    • How do I enrol on to the Club ITC Programme?

      There are 3 simple ways to become a Club ITC member. 1) Online: Log onto www.clubitc.in and submit y Read More

      There are 3 simple ways to become a Club ITC member.

      1) Online: Log onto www.clubitc.in and submit your enrolment request online. For Guests enrolling from the website, membership kit and card will be sent post completion of either their 1st stay at participating ITC Hotels or a minimum spend of Rs.7500/- at Wills Lifestyle Stores within 1 year.

      2) At ITC Hotels: You can approach a Guest Relation Executive at any participating ITC Hotel during your visit or stay. It takes only 1 stay for your membership to become active

      3) At Wills Lifestyle stores: Enrol yourself while you shop at Wills Lifestyle Stores. A minimum cumulative eligible spend of Rs 7500 within a period of 12 months is required for your membership to be active.

       

    • How do I earn Club ITC Green Points?

      Once you have become a Club ITC member, you can start earning Club ITC Green Points on “Eligible Spe Read More

      Once you have become a Club ITC member, you can start earning Club ITC Green Points on “Eligible Spends”, each time you stay at participating ITC Hotels or shop at Wills Lifestyle stores, basis your membership tier, Club ITC Silver, Gold and Platinum members earn Green Points at the rate of 3%, 4% and 5% respectively on eligible spends.

       

    • What are 'Eligible Spends'?

      At Participating ITC Hotels:    ‘Eligible Spends' at ITC Hotels comprise of the following Read More

      At Participating ITC Hotels: 

       

      ‘Eligible Spends' at ITC Hotels comprise of the following expenses billed to your room 

      • Room 

      • Food and Beverages 

      • Laundry 

      • Telecommunications

      • Business Centre usage 

      • Spa and beauty Salon 

      • Miscellaneous (Ex: Horticulture, rides, animation charges etc) 

      • In room internet usage 

      • Purchase of ITC Hotels memorabilia at select ITC Hotels 

      • Purchase of ITC personal care products at select ITC Hotels

       

      Club ITC Gold & Platinum Members can also earn Green Points for non- residential food and beverage usage at restaurants at participating hotels for a minimum spend of Rs.2000 and above,  under one bill after all applicable discounts. Food & Beverage spends of less than Rs.2000 incurred during Non residential usage will not earn Green points. 

      Ineligible Charges include (but not limited to):

      • Banquets 

      • Tobacco Products

      • Travel House usage charges 

      • Tips and Paid outs 

      • All Taxes

      • Service Charge

      • Settlement of bills via Gift Vouchers and Club ITC Loyalty point redemptions 

      • Any other non residential expenditure by the member 

       

      At Wills Lifestyle Stores: 

       

      • All products purchased from Wills Lifestyle Stores are eligible to earn Green Points. This excludes Gift Certificates which are also being sold from the outlets.

      • Green Points will be calculated on the total bill value including taxes.

      • Green Points will not be allocated at the time of End of Season sale or during any other promotional activity as specified

      • Purchases made using Redemption Certificates, Gift/privilege Certificates, Store Credit Certificates and the Club ITC Instant Redemption facility  are not eligible for earning of Green Points.

       

       

    • What should I do to earn 'Club ITC Green Points'?

      While making a reservation at participating ITC Hotels, quote your membership number and present you Read More

      While making a reservation at participating ITC Hotels, quote your membership number and present your membership card during check-in.

      While shopping at Wills Lifestyle stores, present your membership card at the reception desk.

       

    • What are the different levels of Club ITC memberships?

      Club ITC has three levels of membership - Silver, Gold and Platinum, each of which offer unique bene Read More

      Club ITC has three levels of membership - Silver, Gold and Platinum, each of which offer unique benefits. Club ITC Silver is the first level of membership, followed by Club ITC Gold and Club ITC Platinum which is the highest tier of membership. You become a Silver member as soon as you enrol onto the programme.

       

       

    • How do I become a Club ITC Gold and Club ITC Platinum member?

      To become eligible for Club ITC Gold, a Club ITC Silver member must complete a minimum spend of Rs 2 Read More

      To become eligible for Club ITC Gold, a Club ITC Silver member must complete a minimum spend of Rs 25,000 within 1 year at participating Wills Lifestyle Stores

      OR

      A minimum of 8 visits or 16 room nights within 1 year at participating ITC Hotels

      OR

      A minimum combined spend of INR 1 lac between participating Will Lifestyle Stores and ITC Hotels within 1 year.

       

       

      To become eligible for Club ITC Platinum, a Club ITC Silver or Gold 

      member must complete

      A minimum spend of INR 50,000 within 1 year at participating Wills Lifestyle Stores

      OR

      A minimum of 16 visits or 30 room nights within 1 year at participating ITC Hotels

      OR

      A minimum combined spend of INR 2.5 lacs between participating Will Lifestyle Stores and ITC Hotels within 1 year

       

    • Will I receive Green Points if I charge my bill to a credit card?

      Yes, whether you settle your bill by cash or credit card, travel agent's voucher or charge it to you Read More

      Yes, whether you settle your bill by cash or credit card, travel agent's voucher or charge it to your company, Club ITC Green Points will be credited to your Club ITC membership Account.

       

    • What all can I get from these Green Points?

      The Green Points you earn can be redeemed for a choice of exciting rewards, which include:   • Read More

      The Green Points you earn can be redeemed for a choice of exciting rewards, which include:

       

      • ITC Hotels Gift Certificates 

      • Wills Lifestyle Gift Certificates

      • John Players Gift Certificates

      • Kitchens of India Gift Certificates

      • Travel House Gift Certificates 

      • Conversion of Green Points into Air Miles 

      You can also donate your Green Points towards ITC’s Mission Sunehra Kal initiative (a rural capacity building programme working on various social causes). For each such donation, Club ITC will contribute an equal amount of Green Points towards Mission Sunehra Kal as well.

      Please refer to the main website for more details on Rewards on offer against Club ITC Green Points 

       

    • What is an Instant Redemption?

      Club ITC offers its members the facility to settle their bills instantly using their accumulated Gre Read More

      Club ITC offers its members the facility to settle their bills instantly using their accumulated Green Point balances at select ITC Hotels and all Wills Lifestyle stores. The membership card needs to be presented and swiped during the time of bill settlement to instantly use your accumulated Green Points towards your payment.

      Please remember to carry your membership card to use this facility. A photo ID verification may also be carried out by our associates before processing an instant redemption as a security measure to safeguard your account.

       

    • What should I do if I don't get credited with Green Points for my stay or purchase?

      In case of any such discrepancy, you can get in touch with the Customer Service Centre at 1800-103-2 Read More

      In case of any such discrepancy, you can get in touch with the Customer Service Centre at 1800-103-2482 (1800 -103-CITC) (Monday to Friday between 9 am to 5 pm) or  clubitc.care@itc.in

    • How will I get my Online Account access?

      Once you become a Club ITC member, the password to access your online account will be communicated v Read More

      Once you become a Club ITC member, the password to access your online account will be communicated via your preferred communication mode (email / SMS). Using the same, you can access your online account on www.clubitc.in and view your account details. 

      You can also contact the Club ITC Customer Service Centre at 1800-103-2482 (1800 -103-CITC) (Monday to Friday between 9 am to 5 pm) or clubitc.care@itc.in.

       

    • Which are the Participating Hotels & Wills Lifestyle stores?

      Please refer to the main website to get the exact details regarding the participating hotels of the Read More

      Please refer to the main website to get the exact details regarding the participating hotels of the Club ITC programme.

      https://www.clubitc.in

       

  • Club ITC Culinaire
    • What is Club ITC Culinaire?

      Club ITC Culinaire is a multifaceted program covering all aspects of a refined lifestyle for individ Read More

      Club ITC Culinaire is a multifaceted program covering all aspects of a refined lifestyle for individuals of discerning taste. A fine selection of privileges curated especially as per the needs of the guests, the program offers extraordinary culinary discoveries from a wide choice of cuisines at over 150 restaurants, invigorating luxury stays at over 75 Hotels and fashion indulgences at over 100 Wills Lifestyle stores.

    • What is the membership fee of Club ITC Culinaire?

      The membership fee of Club ITC Culinaire is INR 12,000 plus 14.5% service tax. Read More

      The membership fee of Club ITC Culinaire is INR 12,000 plus 14.5% service tax.

    • How do I enrol into the Club ITC Culinaire program?

      You may enrol by contacting us at 1800-103-2482  or e-mailing us at clubitc.culinaire@itchotels Read More

      You may enrol by contacting us at 1800-103-2482  or e-mailing us at clubitc.culinaire@itchotels.in

       

      At time of enrolment you would be required to provide the following: 

      • Payment of prevailing membership fee in INR 

      • A valid proof of identification

      • A latest passport size colour photograph

      • Postal address and a valid telephone number in India as well as a valid e-mail address.

       

    • Is there any enrolment criteria for becoming a member of Club ITC Culinaire?

      Yes, the criteria are as below: I. Membership to the Programme is open to all individuals who Read More

      Yes, the criteria are as below:


      I. Membership to the Programme is open to all individuals who are aged 18 years and above.
      II. The membership is open only to individuals. Corporations, associations or groups cannot enrol into the Programme.
      III. The Programme is open to resident Indian nationals or a foreigner/non-resident Indian holding a valid work permit and residing in India. 
      IV. The Programme is not open to employees of ITC Ltd. and its subsidiary companies.
      V. Enrolment into the Programme must be in the individual's full legal name, and will be processed only on payment of the prevailing membership fee in INR and on submission of valid proof of identification, a latest passport size colour photograph, a full and correct postal address and a valid telephone number in India as well as a valid e-mail address. Both enrolling members would need to share all mentioned information / documents.

    • Do I need to submit any documents at time of enrolling into the membership?

      Yes, we would require a few documents as mentioned below: • A valid proof of identification • A late Read More

      Yes, we would require a few documents as mentioned below:

      • A valid proof of identification

      • A latest passport size colour photograph

      • Postal address and a valid telephone number in India as well as a valid e-mail address.

       

    • What are the dining benefits of Club ITC Culinaire?

      The benefits of Club ITC Culinaire are as follows: I. Earn Green Points @ 25% on all Food & Beve Read More

      The benefits of Club ITC Culinaire are as follows:

      I. Earn Green Points @ 25% on all Food & Beverage spends at ITC Hotels & WelcomHotels 

      II. Savings of 20% while dining (on food & all beverages) at My Fortune, Fortune and WelcomHeritage Hotels, for up to a total of 8 guests including the member

      III. On every accumulated (Rupee symbol) 25, 000 spend on Food & Beverage, receive a gift certificate of Rs. 1,000. (Valid on accumulated food and beverage spends of up to Rs.1,00,000)

       

    • Do I get any benefits while staying at ITC Hotels?

      Yes, the benefits while staying are as below: I. Earn Green Points @ 5% on non Food & Beverage s Read More

      Yes, the benefits while staying are as below:

      I. Earn Green Points @ 5% on non Food & Beverage spends at participating ITC Hotels, WelcomHotels and Fortune Hotels

      II. 50% off on published room tariff for suites on weekends (nights of Fri/Sat)

      III. Additionally gift certificates on completion of 3rd, 5th and 12th stays (Stays to be completed within 12 months from the date of enrolling in to Club ITC/ Club ITC Culinaire, whichever is earlier)

       

    • Is the Club ITC Culinaire membership valid at Fortune Hotels? If yes, what are the benefits?

      The program is valid at Fortune Hotels, the benefits are as follows: I. Savings of 20% while dining Read More

      The program is valid at Fortune Hotels, the benefits are as follows:

      I. Savings of 20% while dining (on food & all beverages) at participating My Fortune and Fortune Hotels

      II. Earn Green Points @ 5% on non Food & Beverage spends at participating My Fortune and Fortune Hotels

      III. 50% off on published room tariff for suites on weekends (nights of Fri/Sat)

      IV. Additionally gift certificates on completion of 3rd, 5th and 12th stays (Stays to be completed within 12 months from the date of enrolling in to Club ITC/ Club ITC Culinaire, whichever is earlier)

       

    • Is the Club ITC Culinaire membership valid at WelcomHeritage Hotels? If yes, what are the benefits?

      The program is valid at WelcomHeritage Hotels, the benefits are as follows: Savings of 20% while din Read More

      The program is valid at WelcomHeritage Hotels, the benefits are as follows:

      Savings of 20% while dining (on food & all beverages) at participating WelcomHeritage Hotels

       

    • Besides the dining benefits and the benefits while staying, do I get any additional benefits as a Club ITC Culinaire member?

      Yes there are additional benefits at Wills Lifestyle stores. These benefits are as follows: I. Prior Read More

      Yes there are additional benefits at Wills Lifestyle stores. These benefits are as follows:

      I. Priority on garment availability

      II. Earn Green Points @ 5% on all eligible spends at participating Wills Lifestyle Stores

      III. Doorstep delivery of apparel

      IV. Complimentary monogramming service 

      V. Complimentary (Rupee symbol) 1000 Gift Certificate on an annual spend of (Rupee symbol) 20, 000 (Spends to be completed within 12 months from the date of enrolling into Club ITC/Club ITC Culinaire Programme, whichever is earlier. Offer valid on the first (Rupee symbol) 20, 000 annual spend only.)

       

    • What are Green Points?

      Club ITC Culinaire rewards members with loyalty points as a percentage of their eligible spends at I Read More

      Club ITC Culinaire rewards members with loyalty points as a percentage of their eligible spends at ITC’s hotels group and on spends at Wills Lifestyle Stores. This reward accrues to the members account as Green Points. Each Green Point = INR 1

    • What are eligible spends?

      Are the spends on the basis of which Green Points accrue to the credit of the Programme  Member Read More

      Are the spends on the basis of which Green Points accrue to the credit of the Programme  Member and are monetary amounts (exclusive of ineligible rates, taxes, discounts, paid outs, gratuities and service charges) spent by a Member on identified brands of ITC and include the following: 

       

      a. While dining as a non resident at Participating Hotels, except Fortune and WelcomHeritage Hotels - Expenses (exclusive of ineligible rates, taxes, discounts, paid outs, gratuities and service charges) incurred by a Member towards any food and beverage consumed at Participating Restaurants.

      b. While staying at Participating Hotels, except WelcomHeritage Hotels - Expenses (exclusive of ineligible rates, taxes, discounts, paid outs, gratuities and service charges) incurred by a resident Member towards: Stay/accommodation, any food and beverage consumed which are billed to the room account, any service availed billed to the room account except banquet and conference expenses, any purchase of Essenza & Fiama Di Wills personal care products billed to the room account, any purchase of Kitchens of India ready-to-eat products billed to the room account, any purchase services at spas, business centres and salons, billed to the room account.

      c. Eligible Food & Beverage spends: All expenses incurred at Participating Restaurants by a Programme Member while dining including special menus, set menus, buffets (with or without alcohol), soft and alcoholic beverages as well as spends on In Room Dining, mini bar and Gourmet Shops; for dine in or take-away, will qualify to be treated as an Eligible Spend. 

      d. At Wills Lifestyle stores: Expenses (inclusive of taxes) incurred by a Programme Member at participating Wills Lifestyle stores towards purchase of: Wills Lifestyle apparel and accessories, Essenza & Fiama Di Wills personal care products.

       

    • What all can I do with my accumulated Green Points?

      Green Points maybe redeemed for a host of reward options. These are as mentioned below: I. Instant R Read More

      Green Points maybe redeemed for a host of reward options. These are as mentioned below:

      I. Instant Redemption - Green Points may be instantly redeemed at ITC Hotels, select WelcomHotels & at all Wills Lifestyle stores to settle bills (in part or full) against the points-balance on the card.

      II. Additional redemption options are available on the main website.

       

    • How do I redeem my Green Points?

      Green Points maybe redeemed for a host of reward options. These are as mentioned below: I. Instant R Read More

      Green Points maybe redeemed for a host of reward options. These are as mentioned below:

      I. Instant Redemption - Green Points may be instantly redeemed at ITC Hotels, select WelcomHotels & at all Wills Lifestyle stores to settle bills (in part or full) against the points-balance on the card.

      II. Additional redemption options are available on the main website.

       

    • What are the customer care contact details?

      Club ITC Culinaire contact details are as below: • E-Mail ID : clubitc.culinaire@itchotels.in • Toll Read More

      Club ITC Culinaire contact details are as below:

      • E-Mail ID : clubitc.culinaire@itchotels.in

      • Toll Free No: 1800-103-2482

       

  • Executive Travel Value Plan
    • What is ETVP?

      ITC’s hotel group presents Executive Travel Value Plan (ETVP) - a comprehensive value-filled offerin Read More

      ITC’s hotel group presents Executive Travel Value Plan (ETVP) - a comprehensive value-filled offering for organizations with multi-destination travel needs. Through this offering, company executives can enjoy special room rates at nearly 100 participating ITC Hotels while travelling on business or for leisure. 

    • Is ETVP confined only to business travelers?

      No, ETVP is not confined only to business travelers, the programme adds value to organizations as we Read More

      No, ETVP is not confined only to business travelers, the programme adds value to organizations as well as individuals with multi-destination travel needs, be it business or leisure.

       

    • What is the payment criteria for ETVP?

      The programme operates on a pre-payment mode and is designed to provide ease of operation for both t Read More

      The programme operates on a pre-payment mode and is designed to provide ease of operation for both the individual and the organization, thereby undermining the need to re-negotiate rates each time travel is undertaken.

    • Who is eligible for the programme?

      This programme is targeted at organizations with multi destination business or leisure travel needs. Read More

      This programme is targeted at organizations with multi destination business or leisure travel needs.

    • How does an organization enroll on to the programme?

      Enrollment onto ETVP shall entail a mandatory parking of an interest free deposit and completing the Read More

      Enrollment onto ETVP shall entail a mandatory parking of an interest free deposit and completing the formalities with necessary details.

    • Is the enrolment deposit refundable?

      Yes, the same is refundable on formal withdrawal from the ETVP programme. Withdrawal process is comp Read More

      Yes, the same is refundable on formal withdrawal from the ETVP programme.

      Withdrawal process is complete when a formal letter is furnished along with all ETVP cards. The deposit shall be returned after adjusting all dues within 4 weeks time.

    • Are there any levels in this programme?

      No, the Programme operates with only one scheme - Deposit. Read More

      No, the Programme operates with only one scheme - Deposit.

    • Can foreign executives also enjoy benefits of the programme?

      Yes, Indian as well as foreign executives of an ETVP enrolled company are entitled to the benefits. Read More

      Yes, Indian as well as foreign executives of an ETVP enrolled company are entitled to the benefits. However, Club ITC Cards may be issued to only domestic residents.

       

    • What if a cardholder leaves the company?

      The same shall have to be intimated to the Club ITC Customer Care at ITC Hotels Headquarters, Gurgao Read More

      The same shall have to be intimated to the Club ITC Customer Care at ITC Hotels Headquarters, Gurgaon.

       

    • Which are the participating hotels?

      The ETVP programme is valid at over 100 hotels across India. For a list of participating hotels plea Read More

      The ETVP programme is valid at over 100 hotels across India. For a list of participating hotels please refer to the main website.

       

PROMOTIONS & OFFERS

  • Welcombreak Packages
    • What are Welcombreaks?

      Welcombreaks are packaged luxury getaways especially designed for the leisure traveler looking at ta Read More

      Welcombreaks are packaged luxury getaways especially designed for the leisure traveler looking at taking a quick break across ITC Hotels in India. Welcombreaks are available as 1 / 2 and 3 nighters and comprise culinary & spa experiences, customized experiences for the ladies looking at taking a holiday together and special occasion experiences i.e. for anniversaries / honeymoon / birthdays etc.

    • Where can I get more information on the inclusions of the various types of Welcombreaks?

      Information on types of Welcombreaks, inclusions, duration of stay and terms and conditions are avai Read More

      Information on types of Welcombreaks, inclusions, duration of stay and terms and conditions are available on itchotels.in/offers and by contacting the ITC Hotels Guest Contact Centre: 1800-102-2333 

    • What is the current validity of Welcombreak rates and experiences?

      Welcombreaks are seasonal and are presently valid from April 1st to September 30th, 2016. However, d Read More

      Welcombreaks are seasonal and are presently valid from April 1st to September 30th, 2016. However, do note rates are subject to change without prior notice.

    • Are there are special promotions / offers over and above the existing Welcombreak experience rates?

      From time to time, special promotions / offers are introduced on various Welcombreak experiences. De Read More

      From time to time, special promotions / offers are introduced on various Welcombreak experiences. Details are available at the ITC Hotels Guest Contact Centre @ 1800-102-2333 or itchotels.in/offers

    • Are Welcombreaks available for check-ins on all days of the week?

      The check-in days for Welcombreaks are dependent on the type of break you select. Certain Welcombrea Read More

      The check-in days for Welcombreaks are dependent on the type of break you select. Certain Welcombreaks are available for check-ins on all days of the week at select hotels, while others are available for check-ins only on identified days of the week. For details, please refer to the terms & conditions pertaining to the respective break you are interested in. The terms & conditions for all Welcombreaks are available on our website: itchotels.in/offers

    • Which are the 1 night Welcombreak experiences?

      Mini Break, MyCity Break, Mini Spa Break & Suite Sojourns. Read More

      Mini Break, MyCity Break, Mini Spa Break & Suite Sojourns.

    • Which are the 2 night Welcombreaks?

      Short Break, Culinary Break, Eva Break and Spa Break. Read More

      Short Break, Culinary Break, Eva Break and Spa Break.

    • Who can avail a MyCity Break?

      MyCity Break is applicable for local residents only, i.e to check in into your in-city-hotel. A resi Read More

      MyCity Break is applicable for local residents only, i.e to check in into your in-city-hotel. A residence proof may be required at the time of check in.

    • Which room categories are Welcombreaks available for?

      The room categories are dependent on the type of Welcombreak you select. For details, please refer t Read More

      The room categories are dependent on the type of Welcombreak you select. For details, please refer to the terms & conditions pertaining to the respective break you are interested in. The terms & conditions for all Welcombreaks are available on our website: itchotels.in/offers.

    • Can the 2 night breaks be extended for a longer stay duration?

      2 night Welcombreaks cannot be extended on pro-rata basis and cannot be utilized for extended stays. Read More

      2 night Welcombreaks cannot be extended on pro-rata basis and cannot be utilized for extended stays. A minimum gap of 24 hours is required between successive check-out and check-in.

    • Who should take an Eva Break?

      The Eva Break has been exclusively designed for ladies looking to take a holiday. Read More

      The Eva Break has been exclusively designed for ladies looking to take a holiday.

    • Are Welcombreaks available for group or conference bookings?

      No, rates for such bookings can be separately negotiated. For details, contact ITC Hotels Guest Cont Read More

      No, rates for such bookings can be separately negotiated. For details, contact ITC Hotels Guest Contact Centre: 1800-102-2333.

    • Which occasions should I take a Nuptial Retreat for?

      Nuptial Retreats available for those celebratory occasions – such as a honeymoon, anniversary or any Read More

      Nuptial Retreats available for those celebratory occasions – such as a honeymoon, anniversary or any other such special occasion, for a duration of 3 nights. 

    • Can I gift a Welcombreak?

      Yes, it is possible to gift a Welcombreak. All you need to do is select the Welcombreak you wish to Read More

      Yes, it is possible to gift a Welcombreak. All you need to do is select the Welcombreak you wish to gift, online at www.itchotels.in/giftcertificates, and enter details of that ‘special someone’ you wish to gift to.

    • Which hotels are Welcombreaks available at?

      The participating hotels for Welcombreak include all ITC’s Luxury Collection Hotels, WelcomHotels an Read More

      The participating hotels for Welcombreak include all ITC’s Luxury Collection Hotels, WelcomHotels and Sheraton New Delhi. However, these hotels might be different for each experience. For details, please refer to the terms & conditions pertaining to the respective break you are interested in. The terms & conditions for all Welcombreaks are available on our website: itchotels.in/offers.

    • Are Welcombreaks commissionable to Travel Agents?

      Yes, Welcombreaks are commissionable to Travel Agents. For details, contact your Account Manager or Read More

      Yes, Welcombreaks are commissionable to Travel Agents. For details, contact your Account Manager or call ITC Hotels Guest Contact Centre: 1800-102-2333.

       

  • Suite Sojourn
    • Do you have any special packages for honeymoons and anniversaries?

      Yes, a range of packages are available suited to the occasion. Please check with the hotel where you Read More

      Yes, a range of packages are available suited to the occasion. Please check with the hotel where you wish to stay.

       

    • Are the spa services included in Nuptial Retreats, available for both guests?

      Yes, the spa facilities are valid for two adults. Also, a 24 prior appointment would be appreciated. Read More

      Yes, the spa facilities are valid for two adults. Also, a 24 prior appointment would be appreciated.

  • Golf Sojourn
    • Does ITC include golf facilities?

      Selected ITC Hotels provides its guests with golf facilities. Should you require any further informa Read More

      Selected ITC Hotels provides its guests with golf facilities. Should you require any further information please contact the Hotel where you wish to stay or refer to the current website.

  • Internet Only Rates

Experiences

  • Dining
    • What are the different cuisines available?

      The highly acclaimed restaurants of ITC’s hotel group present to you a rich palette of varied flavor Read More

      The highly acclaimed restaurants of ITC’s hotel group present to you a rich palette of varied flavors - from the North West frontier, the alluring spice trail of South Indian cuisines, the bold flavors of Western grills or the eclectic mix of Oriental cuisines; our guests are welcomed to experience a gastronomic extravaganza at ITC like never before.

    • What are the operation hours?

      The operational hours of every restaurant varies from hotel to hotel, and, restaurant to restaurant. Read More

      The operational hours of every restaurant varies from hotel to hotel, and, restaurant to restaurant. Please refer the main website to get accurate details regarding rates and operational hours.

    • Is vegetarian cuisine available in the restaurants?

      Yes, our guests can be rest assured that every dining area at ITC – be it a restaurant, bar or confe Read More

      Yes, our guests can be rest assured that every dining area at ITC – be it a restaurant, bar or confectionary is strictly divided under two categories – vegetarian and non-vegetarian. 

    • Is there a alcohol policy at ITC?

      We are pleased to serve alcoholic beverages to guests over 21 years of age. Read More

      We are pleased to serve alcoholic beverages to guests over 21 years of age.

    • Can I have breakfast/dinner even if I am not staying in your hotel?

      Yes, you can enjoy a meal or drink in one of our restaurants or bars. You may also reserve a table w Read More

      Yes, you can enjoy a meal or drink in one of our restaurants or bars. You may also reserve a table with our reservation service that is made available on the main Hotel website.

  • Wellness
    • Can I use the spa area even if I am not staying in your hotel?

      The spa section is open only for resident guests.    Read More

      The spa section is open only for resident guests. 

       

    • Do you have a spa? What are the hours?

      The Serrano Hotel does not have a spa. Our helpful concierge can point you toward a recommended near Read More

      The Serrano Hotel does not have a spa. Our helpful concierge can point you toward a recommended nearby spa. Just ask at the concierge desk.

       

  • Weddings and Events
    • Can I book a wedding venue online?

      Our guests can request to book a wedding venue online, after which the Hotel will get in touch with Read More

      Our guests can request to book a wedding venue online, after which the Hotel will get in touch with you via telephonic call to confirm the booking.

    • Will you provide with a wedding planner as well?

      If requested in advance and subject to availability, some ITC Hotels do provide a wedding planner. Read More

      If requested in advance and subject to availability, some ITC Hotels do provide a wedding planner.

    • Can I cancel my venue after the request?

      Yes, you can cancel the venue after making the request.   Read More

      Yes, you can cancel the venue after making the request.

       

    • Are there meeting rooms available on site? What are the costs to book?

      Yes, meeting rooms are available on site. The costs will be displayed once you select the desired ho Read More

      Yes, meeting rooms are available on site. The costs will be displayed once you select the desired hotel and meeting/boardroom.

       

    • What is the capacity for the meeting rooms?

      Each meeting room has different occupancy/capacity accompanied with modern state-of-the-art amenitie Read More

      Each meeting room has different occupancy/capacity accompanied with modern state-of-the-art amenities.

    • Do the meeting room’s offer projector and laptop connectivity?

      Yes the meeting rooms offers high-tech state-of-the-art facilities including projectors and laptop c Read More

      Yes the meeting rooms offers high-tech state-of-the-art facilities including projectors and laptop connectivity with wifi that is available throughout the hotel.

       

    • What type of events do you cater to?

      The ideal venue for every occasion - ITC Hotels caters to a variety of occasions - being indeed the Read More

      The ideal venue for every occasion - ITC Hotels caters to a variety of occasions - being indeed the first choice for every individual when it comes to plan a wedding, event or a business meeting.

    • What is the capacity in the respective venues?

      Each venue has different capacity based on the area that it covers. Please refer to the main website Read More

      Each venue has different capacity based on the area that it covers. Please refer to the main website to see the exact details regarding capacity of meeting areas and other venues.

    • Who should I contact when I need to book an event?

      You can book the event online after which you will receive a call from ITC Hotels confirming the boo Read More

      You can book the event online after which you will receive a call from ITC Hotels confirming the booking.

       

    • How many ballrooms do you have?

      The number of ballrooms vary from hotel to hotel, details of which are available on the main website Read More

      The number of ballrooms vary from hotel to hotel, details of which are available on the main website.

    • What are the basic amenities available?

      At ITC Hotels, we pride ourselves on bringing a distinguished array of amenities and services to all Read More

      At ITC Hotels, we pride ourselves on bringing a distinguished array of amenities and services to all our guests. Whether it is the express laundry service or planning exclusive city excursions, our concierge and accompanying Travel Desk is at your disposal. At ITC, we also offer well equipped gyms that add to the wellness quotient whereas a visit to the Spa epitomizes the luxury of being. Our professional child care services would surely encourage you for a more self-oriented outing. With a state-of-the-art security system, including high-tech devices and professional services our Hotels ensure that everyone stays connected.

       

    • What is the area and height of the conference halls?

      The exact dimensions of conference halls, rooms and other venues of individual ITC hotel can be view Read More

      The exact dimensions of conference halls, rooms and other venues of individual ITC hotel can be viewed on the main website.

       

ITINERARIES

  • Itineraries
    • Does ITC Hotels offer itineraries, where can I find details?

      Yes, ITC Hotels offers itineraries which can be booked. Click here to explore  Read More

      Yes, ITC Hotels offers itineraries which can be booked. Click here to explore 

    • How can I book an itinerary?

      Request for itineraries available on the website can be made by filling in a simple form and an ITC Read More

      Request for itineraries available on the website can be made by filling in a simple form and an ITC Hotels representative shall get in touch to enable the reservation. Click here to fill the form. 

    • Who should I get in touch to enquire about a reservation of a request that I had placed through the website?

      For reservation details of a request placed by filling in the form available on the website, you may Read More

      For reservation details of a request placed by filling in the form available on the website, you may call toll free number 1800 102 2333 or email at reservations@itchotels.in

Social Media

  • Social Media Presence
    • Is ITC present on social media?

      Yes, ITC is socially active on almost all major social media websites. ITC also has its own portal. Read More

      Yes, ITC is socially active on almost all major social media websites. ITC also has its own portal.

    • Which all social media sites?

      ITC has marked social presence on YouTube, Google +, Facebook, Instagram, Twitter and Linkedin. Read More

      ITC has marked social presence on YouTube, Google +, Facebook, Instagram, Twitter and Linkedin.

    • Which are ITC Hotels' official social media brand profiles?

      Facebook – www.fb.com/itchotels Twitter – www.twitter.com/itchotels (brand handle) & www.twitte Read More
      • Facebook – www.fb.com/itchotels
      • Twitter – www.twitter.com/itchotels (brand handle) & www.twitter.com/itchotelsCares (twitter concierge)
      • Instagram – www.intsagram.com/itchotels
      • Youtube – www.youtube.com/itchotels
      • Google + - https://plus.google.com/ itchotels
      • Linkedin - https://www.linkedin.com/company/itc-hotels

       

    • Do individual hotels have separate social media profiles?

       Our social media profiles are centralized that bring you updates from all our luxury hotels. S Read More

       Our social media profiles are centralized that bring you updates from all our luxury hotels. Should you want any specific information from a particular hotel, send us a private message and we shall share the latest happenings from your desired property. 

  • Twitter
    • What is @ITCHotelsCares?

      If you have a query, feedback or concern about anything related to ITC Hotels, our dedicated twitter Read More

      If you have a query, feedback or concern about anything related to ITC Hotels, our dedicated twitter concierge is #AtYourService for 18 hours a day, 7 days a week. 

      Send in your tweet to @ITCHotelsCares between 0800 hrs to 0200 hrs (IST) for quick & efficient assistance. 

       

    • I am a blogger / social media evangelist and want to collaborate with ITC Hotels for a brand tie up?

      As a social media friendly hotel chain, we will be more than happy to associate with like-minded soc Read More

      As a social media friendly hotel chain, we will be more than happy to associate with like-minded social media influencers. You can send us a Facebook message or DM via Twitter or Instagram. 

       

    • I would like to know more about your weekly tweet chats.

      #WineWednesday: Every Wednesdays between 4 PM to 5 PM IST, one of our expert Sommeliers takes over o Read More

      #WineWednesday: Every Wednesdays between 4 PM to 5 PM IST, one of our expert Sommeliers takes over our brand handle to discuss myriad wine topic. Join in to enhance your wine knowledge, interesting facts & be a part of an engaging discussion.  

      #InspiringTastes:  At ITC Hotels, we firmly believe that its food that drives the soul. Celebrating this philosophy our culinary masters bring you interesting discussions about food & beverage. Join in every Friday between 4 PM to 5 PM IST 

       

  • Queries
    • For any queries related to ITC Hotels on Social Media, who can I get in touch with?

      You can send us a direct message on any of social media profiles along with your contact details and Read More

      You can send us a direct message on any of social media profiles along with your contact details and we shall get back to you. 

    • Do you have any exclusive offers or promotions on Social media?

      As a gesture of our appreciation, we strive to bring you special offers that are exclusive to our so Read More

      As a gesture of our appreciation, we strive to bring you special offers that are exclusive to our social media community. Keep a look out for new offers & promotions on our social media pages. 

Experience Certificates

  • Buying Experience Certificates
    • What are Experience Certificates?

      Experience certificates are valid for use at participating ITC Hotels for against a host of services Read More

      Experience certificates are valid for use at participating ITC Hotels for against a host of services ranging from stay, fine dining experiences, Spa services to business centre and telecommunication services.

       

    • How can I buy them?

      It just takes a few easy steps to purchase the Experience Certificates. Simply select the value and Read More

      It just takes a few easy steps to purchase the Experience Certificates. Simply select the value and number of Experience Certificates from the form, enter details for delivery and click to the next page to finalise your payment. The Certificates will be delivered to your doorstep!

    • What is the amount?

      The price of the experience certificates vary according to the category you choose, the starting amo Read More

      The price of the experience certificates vary according to the category you choose, the starting amount being Rs 500.

       

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